BlackOakMerchant

Bookings

Appointments shoppers have booked with you.
No bookings yetAppointments appear here once a shopper books and their payment confirms. Until then, check that a service is approved and a practitioner has availability.

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and admin apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • Confirmed appointments
  • Which practitioner each belongs to
  • Reschedules and cancellations
ProcessWhat happens here, in order
  1. Show what is booked, for whom and with whom
  2. Reassign or reschedule where the policy allows
  3. Record attendance, completion or a no-show
OutputsWhat this step produces
  • A managed appointment book
  • Completed or no-show outcomes
CustomersWho uses that output next
How this step works