BlackOakMerchant
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Return decision queue

Built
Returns, delivery issues, reviews & commission · /returns

Approve/deny returns; mark received + restock decision.

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and admin apps.
SuppliersWhere the work comes from
Return request· Consumer app
Shipping carrier· outside the apps
Marketplace services· outside the apps
InputsWhat this step needs to do its job
  • Returns the shopper has requested
  • The reason and any evidence
  • The merchant’s own return policy
ProcessWhat happens here, in order
  1. Review the request against the policy
  2. Accept or decline, with a reason
  3. Receive the goods back and trigger the refund
OutputsWhat this step produces
  • A return decision
  • A refund instruction once goods are back
CustomersWho uses that output next
Return status· Consumer app
BlackOak Commerce· outside the apps
Returns oversight· Admin app

Where this fits

The journeys this step belongs to. The current step is highlighted.
Handle problemsDeal with returns, complaints and feedback.
Return decision queue