BlackOakMerchant
← Sitemap guide

Review response

Built
Returns, delivery issues, reviews & commission · /reviews

One public response per review.

Open the live screen →

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and admin apps.
SuppliersWhere the work comes from
Write a review· Consumer app
Review moderation· Admin app
InputsWhat this step needs to do its job
  • Published reviews of this merchant’s products
  • The content rules a response must follow
ProcessWhat happens here, in order
  1. Read reviews left by verified buyers
  2. Reply publicly, within the content rules
  3. Report a review that breaks them
OutputsWhat this step produces
  • A published merchant response
  • Reports for moderation
CustomersWho uses that output next
Product detail· Consumer app
Review moderation· Admin app

Where this fits

The journeys this step belongs to. The current step is highlighted.
Handle problemsDeal with returns, complaints and feedback.