BlackOakMerchant
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Booking reminders

Built
Practitioner (folded in) · /practitioner/reminders

Practitioner booking confirmations and reminders (MKT-SVC-022) — primarily a notification channel; a screen here surfaces their delivery/preferences.

Open the live screen →

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and admin apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • Appointments coming up
  • How far ahead a reminder should go
ProcessWhat happens here, in order
  1. Work out which appointments warrant a reminder
  2. Hand the reminder to the shared messaging service
  3. Show whether it was delivered
OutputsWhat this step produces
  • Reminders sent to shopper and practitioner
CustomersWho uses that output next
Shared Services messaging· outside the apps
Notification feed· Consumer app

Where this fits

The journeys this step belongs to. The current step is highlighted.
Deliver an appointmentRun the booked work and record what happened.